2012 Offical Grayson Hobby Support Thread

yeah I guess.
I wasnt really expecting anything really.
maybe more sheets of depron would of been handy but I now know that there is a local shop in perth australia, that sells depron so I probably wont be buying from them again.

Dont need the stress.

I apologize for the difficulties you are having reaching us, but Im not sure what to tell you.. We have 2-3 customer support people answering the phones M-F and I check emails at least daily.

Just PM me your question and I will take care of it.

you mean you don't know whether you have 2 people or 3 people answering customer support calls? whoa.... I wouldn't have said that...

Funny guy....

Well given the number of people that come in here to complain about CS issues posting in B&W that you're not sure whether you have 2 people or 3 people on CS Calls is rather disturbing and frankly does not foster much faith in Graysons commitment to Customer support.

Man Basil you guys really need to work on this issue because this is your biggest strike against you guys. Clients need to feel that they are being dealt with in a timely manner and when they don't have that they are ruthless in their pursuit of support. Trust me on this one I have been dealing with the public for 26 years now and it's all about making the client feel like they're being listened to and that someone is helping them even if the outcome is not in their favor.

It's not what you say, it's how you say it.

Sorry for not being clear...

We have of 3 people answering the phones, but depending on the order volume and walk-in customers the available employees who can answer phone calls at that given time may drop to 2.

I hope you guys find a working solution that fits the bill because it's likely those times where you get most of your CS issues...

post #3

Post #4

Post #5.
Now I can send PMs.

I tell you what personally I had a good experience with you guys, Basil you handled my problem with the Lipo Battery a couple of days ago,
I'm the one in Puerto Rico, I spoke to you, and you took care of it right away, and five days later I got the battery in the mail,
very fast shipping, Great Customer Service, I appreciated that.
Take care.

I do not understand your post Soren

I sent you a PM, so what works best for you, Im here to help

Thanks

Hey alight...Thanks for the feedback.

HOnestly,
Grayson is fine with customer service.

I think people are a tiny bit impatient. Like I was.
Sure that these problems occur, but if you be nice about it and treat Grasyon with respect, it will all be resolved.

Just remember, they are humans too.

Hey Thanks

I hired a few more folks so it will give me more time to concentrate on any issues we have (which should be none )

And there's a start. Good on you Basil.

That should help. Thanks Basil.

thx grayson i got my orders XD

I've sent an email through your "Contact Us" link on your website and a PM through RCPowers.com.... please respond.

Thank you.

Hi There

I sent you a PM, I aplogize for not getting back to you sooner. I am playing 'catch up' On my emails. A large order came in over the weekend and our local shop is slammed.

We do nt have any loose screws (except for me)

Here is a picture of what we did.

Grayson Crew


Thanks